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ADA: Starting the Conversation with a Business

No. 1 - 2016, Free ($ priceless)

A GUIDE that customers with disabilities can use to give a business feedback about their accessibility.

This is not an assessment of ADA compliance. Instead, it is a tool to start a conversation about 1-2 steps a business could take to make their business more accessible to their customers with disabilities.

Download: GUIDE [36 pages, PDF]ADA: Starting the Conversation with a Business - A Leader's Guide

What is the purpose of this GUIDE?

Using this GUIDE, a team of people with disabilities can offer a business:

  • Specific information on the Americans with Disabilities Act (ADA);
  • Feedback on making their business more accessible; and
  • Follow-up to track changes and improvements.

Do I need to be an expert on the Americans with Disabilities Act (ADA) to use this GUIDE?

NO! You do not need all the answers.

You will learn:

  • How to find answers to your questions about the ADA; and
  • How to share this information with businesses.


This GUIDE is a product of the NC ADA Network, a project of the NC Council on Developmental Disabilities (NCCDD) in collaboration with the Southeast ADA Center.


The Southeast ADA Center is authorized by the National Institute on Disability, Independent Living, and Rehabilitation Research (NIDILRR), within the Administration for Community Living (ACL), Department of Health and Human Services (HHS) (Grant #90DP0090-01-00), to provide information, materials, and technical assistance to individuals and entities covered by the Americans with Disabilities Act (ADA). However, NIDILRR is not responsible for enforcement of the ADA. Services are intended solely as informal guidance and are neither a determination of your legal rights or responsibilities under the ADA, nor binding on any agency with enforcement responsibility under the ADA.

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