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FCC Releases ASL Video on the 2017 Video Relay Services (VRS) Improvements Order

June 28, 2017
Source: Federal Communications Commission (FCC)

Earlier this year, the Federal Communications Commission (FCC) adopted a new order, along with various proposals, in order to take steps to improve the quality of Video Relay Services (VRS). This item is designed to enhance VRS service quality and proposes a new provider compensation plan to better ensure that the experience of individuals who are deaf, hard-of-hearing, deaf-blind, or have speech disabilities is functionally equivalent to voice telephone services. In this American Sign Language video, FCC shares these new mandates and proposals.

For additional information, contact Robert McConnell, Consumer and Governmental Affairs Bureau, Disability Rights Office, (202) 769-0760 (videophone and voice), or email:

ASL VRS Reform Video:
Web: (which will be archived on this webpage:

Links to the FCC Report and Order, Notice of Inquiry, Further Notice of Proposed Rulemaking, and Order:

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