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New Online Tool Helps You Find Government Benefits

June 11, 2021
Source: U.S. Government

Since 2002, Benefits.gov has improved access to benefit information and eligibility requirements to help citizens find government assistance. We understand that navigating benefit information can be confusing, and that you may have questions that need answers fast. We have listened to your feedback and recently developed a new self-service help tool called a “chatbot.”

How does the Chatbot work?

The Benefits.gov Chatbot is available 24/7 and will provide immediate responses to your questions, reducing the wait-time for you to find help. The Chatbot will display while on the Benefits.gov Help Center and ask if you have any questions. Once the chat is open, follow the guided prompts by clicking the option most closely related to your question, or type your question into the text field and click the ’send’ icon. You will have the opportunity to submit feedback on your Chatbot interaction, so that we can continue to improve our website and remain a valuable service to citizens.

The Benefits.gov Chatbot is currently only available from the Help Center and is available in English only. If you start a chat and leave the Help Center, you can access the Chatbot for further questions or feedback throughout the site by selecting ’Restore Conversation.’ Please do not submit any personal information during a chat, as we do not save personally identifiable information.

How does the Chatbot help with finding the benefit information I need?

The Chatbot was developed to help you find benefit information more quickly and improve your interactions with Benefit.gov. We created the Chatbot in direct response to feedback to receive real-time support from Benefits.gov. The Chatbot can answer your questions about using Benefits.gov, help you find benefits you may be eligible to receive, help you find benefit applications, or direct you to contact information for the state or federal agency that oversees the benefit you are asking about.

More information about how to use the Benefits.gov website

Link: Go to website for News Source
https://www.benefits.gov/news/article/426


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