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FCC Announces Internet Protocol Captioned Telephone Service (IP CTS) Rules Effective Date and Invites Public Comment on Improvements

March 21, 2019
Source: Federal Communications Commission (FCC)

Comment Date: April 15, 2019
Reply Comment Date: April 29, 2019

On February 15, 2019, the FCC released a Report and Order adopting rules to integrate Internet Protocol captioned telephone service (IP CTS) into the telecommunications relay service (TRS) user registration database. On March 20, 2019, the Consumer and Governmental Affairs Bureau of the FCC released a public notice announcing April 8, 2019 as the effective date of the Report and Order.

The February Report and Order was accompanied by a Further Notice of Proposed Rulemaking which proposes to:

  • Require IP CTS providers to include user account identifiers in monthly call detail records submitted for compensation;
  • Allow providers to offer service to new IP CTS users for up to two weeks, while their identities are
  • verified; and
  • Revise the FCC’s rules to simplify the handling of 911 calls placed by web and wireless based IP CTS users.

Interested parties may file comments by accessing the Electronic Comment Filing System at All filings must reference CG Docket Nos. 03-123 and 13-24. People with disabilities who need assistance to file comments online at may request assistance by email to

Public Notice:

Report and Order, Further Notice of Proposed Rulemaking, and Order:

General information about TRS is available at For further information, please contact Michael Scott, Disability Rights Office, CGB, at (202) 418-1264 or Individuals who use videophones and are fluent in American Sign Language (ASL) may call the FCC’s ASL Consumer Support Line at (844) 432-2275 (videophone). TTY users may call the FCC’s TTY number at (888) 835-5322.

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