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The FCCs Disability Rights Office Releases Annual Report of TRS-Related Consumer Complaints for the 2014-2015 Period

February 12, 2016
Source: Federal Communications Commission (FCC)

The FCCs Disability Rights Office has released an annual report of consumer informal complaints regarding the provision of telecommunications relay services (TRS). TRS is a telephone service that allows people who are deaf, hard of hearing, deaf-blind, or have a speech disability to place and receive telephone calls. There are several forms of TRS, depending on the particular needs of the user and the equipment available. The report analyzes the data from the period of July 1, 2014 through June 30, 2015 for six different forms of TRS. It categorizes the complaints by type of issue raised.

Links to the FCC Report of Consumer Informal Complaints: Top Telecommunications Relay Service (TRS) Issues:
Word: https://apps.fcc.gov/edocs_public/attachmatch/DOC-337706A1.docx
PDF file 3 pages: https://apps.fcc.gov/edocs_public/attachmatch/DOC-337706A1.pdf
Text: https://apps.fcc.gov/edocs_public/attachmatch/DOC-337706A1.txt

The report is also available via the TRS page, https://www.fcc.gov/general/telecommunications-relay-services-trs

For additional information about this report, contact Susan Kimmel, DRO Deputy Chief, at 202- 418- 1679 (Susan.Kimmel@fcc.gov), or call the ASL Consumer Support Line, at 1-844-432-2275 via videophone.

Link: Go to website for News Source
https://www.fcc.gov/general/disability-rights-office-headlines


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