Federal Communications Commission (FCC) Announces New Complaint Procedures

November 22, 2013
Source: Federal Communications Commission (FCC)

The Federal Communications Commission (FCC) has implemented new complaint procedures as required under the Twenty-First Century Communications and Video Accessibility Act. Under the new procedures, consumers may choose to contact a company directly to resolve an accessibility problem. Consumers can find contact information for company accessibility representatives online, by email, or by calling (202) 418-2517 (voice)or (202) 418-2922 (TTY). Learn more about filing a complaint with the FCC at http://www.fcc.gov/accessibility-complaints-255-716-718-action-options.

This information is also available through the FCC complaints system at http://www.fcc.gov/complaints by selecting “Access by People with Disabilities.”

To learn more about the FCC’s accessibility requirements for communications and video programming services and equipment, visit: http://www.fcc.gov/accessibility-complaints-more.

Links to the Public Notice:
Word: http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-13-2177A1.docx
PDF: http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-13-2177A1.pdf [PDF, 3 pages]

For additional information, please contact Rosaline Crawford at 202-418-2075, or e-mail rosaline.crawford@fcc.gov; or Susan Kimmel at 202-418-1679, or e-mail susan.kimmel@fcc.gov, of the Consumer and Governmental Affairs Bureau, Disability Rights Office.

Link: Go to website for News Source
http://www.fcc.gov/document/new-procedures-communications-accessibility-informal-complaints