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Federal Communications Commission (FCC) Announces New Complaint Procedures

November 22, 2013
Source: Federal Communications Commission (FCC)

The Federal Communications Commission (FCC) has implemented new complaint procedures as required under the Twenty-First Century Communications and Video Accessibility Act. Under the new procedures, consumers may choose to contact a company directly to resolve an accessibility problem. Consumers can find contact information for company accessibility representatives online, by email, or by calling (202) 418-2517 (voice)or (202) 418-2922 (TTY). Learn more about filing a complaint with the FCC at

This information is also available through the FCC complaints system at by selecting “Access by People with Disabilities.”

To learn more about the FCC’s accessibility requirements for communications and video programming services and equipment, visit:

Links to the Public Notice:
PDF: [PDF, 3 pages]

For additional information, please contact Rosaline Crawford at 202-418-2075, or e-mail; or Susan Kimmel at 202-418-1679, or e-mail, of the Consumer and Governmental Affairs Bureau, Disability Rights Office.

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