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Consumer Guide on Use of Toll-Free Numbers for Video Relay Service and IP Relay Service

February 20, 2012

The consumer guide on the transition of toll-free numbers for video relay service (VRS) and Internet Protocol (IP) Relay is now available in American Sign Language (ASL) and in text online through the Federal Communication Commission (FCC) Encyclopedia:
Use of Toll-Free Numbers for Video and IP Relay Service

On August 4, 2011, the Federal Communications Commission (FCC) adopted new rules to encourage the use of local telephone numbers for VRS and IP Relay and, at the same time, to ensure that the deaf and hard-of-hearing community has the same kind of access to toll-free telephone numbers enjoyed by the hearing community. The new rules became effective on November 22, 2011, and the one year transition period will end on November 21, 2012.

For more information about the FCC’s ten-digit numbering requirements:



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