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FCC Releases Order to Clarify Text-to-911 Bounce-back Rule

October 18, 2013
Source: Federal Communications Commission (FCC)

On September 27, 2013, the Federal Communications Commission (FCC) adopted an Order on Reconsideration to clarify the text-to-911 “bounce-back” requirement when consumers are roaming (traveling outside of the consumer’s home wireless service network). In the previously released May 2013 Bounce-Back Order, the Commission required providers of messaging services to provide an automatic “bounce-back” text message when a consumer attempts to send a text message to 911 in a location where text-to-911 is not available. The bounce-back requirement has been amended to specify that when a consumer attempts to send a text to 911 while roaming, the provider offering roaming service (host provider) satisfies its bounce-back obligation if it does not impede the ability of a consumer’s text to reach the consumer’s home network provider (home provider) or impede any bounce-back message generated by the home provider from going back to the consumer.

For further information, contact Nicole McGinnis, Public Safety and Homeland Security Bureau at (202) 418-2877, or by email: More information about Text-to-911 may be located at:

Link to the Order on Reconsideration to clarify the text-to-911 “bounce-back” requirement:

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